Terms and Conditions - Party
Party Terms and Conditions
Upon booking a party you agree to the following conditions:
1. Children must be accompanied by a responsible adults/guardians for the duration of the party.
2. We operate a 1:4 ratio. i.e 1 adult per 4 children.
3. Playalong Limited does not accept any responsibility for the supervision of children.
4. Adults/guardians accept that you are responsible for the behaviour and well being of the children in their care and will keep supervision at all times.
5. The Whoosh Team supervise the play equipment and help maximise your child's enjoyment, however they are not a replacement for parental supervision.
6. Children must remove their shoes and must wear socks at all times.
7. Children are not permitted to climb the slide nor play at the entry and exit to the slide.
8. No food or drink not purchased at Whoosh is to be consumer on the premises, nor is food to be taken onto the play equipment.
9. The maximum age for a party is 11 years of age unless the booking is for a Laser Storm, where the max age is 14 years.
10. Adults/guardian should note that whilst every consideration is taken to ensure the safety of children and visitors, Playalong Ltd cannot be held responsible for any accidents which occur as a result of playing on the equipment.
11. In order to secure a party booking, a £25 booking deposit is required. No confirmation of a party is given without a deposit being paid.
12. The balance payment of the party must be received within 14 days of the party date.
13. If the party balance is not received then Playalong Limited are under no obligation to honour the booking.
14. Half Price Party - Half Price Party is for a total of stipulated number of Parties ONLY. 1st Come 1st Served basis. Offer only Valid for Monkey Fun Party. Offer is for upto 20 Children for the price of 10 Children. Hot Food served is Chicken Nuggets and Fries or Pasta (vegatarians) only. If less than 20 children attend then food is only provided for the number that attend and no refund is given.Payment must be paid on booking via website or over the phone (01344 868383). Price is £98.00 for a maximum of 20 children, additional children charged at £9.80 per child. Offer cannot be used in conjunction with any other offer. Web bookings carry a 3.5% card transaction fee (imposed by the card processor, not Whoosh)
15. Proof of purchase for your party is required upon arrival. Please bring your payment receipt with you.
16. Party duration is a maximum of 2 hours, if delays occur for any reason, beyond our control, then some activities, such as party games maybe forfeited.
17. All food is subject to availability and may be changed or substituted without prior notification. Food Allergy information available upon request.
18. During a Laser Storm Party, the lights will be partially turned off and smoke added to the area. If you'd prefer to have lights on or no smoke you must advise us prior to the party commencing.
19. No refunds will be issued for force majeure occassions.
20. By booking online does not secure your booking. You will receive a confirmation email confirming your party date and time. If the preferred date and time is not available we will endevour to offer a suitable alternative.
21. Playalong Limted (Whoosh) reserve the right to refuse, cancel or amend a booking for any reason. We will advise you of any change.
22. By booking a party you also agree to comply with the Rules of Play.
23. Cancellation of a party will incur the following charges:
· At any time - Deposit will be retained, however we will try to offer you an alternative date.
· 21 days prior to booking – 50% of total party cost.
· Within 14 days of party – Full cost of party
Movement of a party to another date will incur a £25 fee and must be re-booked within 2 weeks of the original party date.